Go from Good to Great, from Great to Exceptional! It's all about the Soft Skills

Speaker: John Spencer

John is the U.S. Records & Information Management Delivery Manager for Ernst & Young. He’s responsible for the management, strategy, special projects and daily operations across the U.S. He has more than 30 years of experience in customer service, people management, and building relationships.
John has been a member of ARMA since 2008. Active in the Dallas ARMA Chapter, he served multiple terms as the Chapter President and various roles on the Chapter Board. He is currently serving on the ARMA Southwest Region Board as a Senior Advisor.
John has been personally committed to supporting the Greater Dallas community by participating in community organizations such as United Way, Boys & Girls Club, Big Brothers Big Sisters, Junior Achievement and the Development School for Youth Project of Dallas.
He is a nationally recognized speaker on soft skills and emotional intelligence and was the closing keynote speaker at the ARMA InfoCon 2019 and 2020 Leadership Summit.
In addition, is actively involved with Ernst & Young’s employee resource networks, supporting the firm’s diversity and inclusiveness business strategies.

We use soft skills every day at work and developing these soft skills will contribute significantly to your success in your RIM role – and their absence will generally make you less effective. With IG’s enterprise-wide scope, RIM professionals must have the soft skills to collaborate, develop relationships, engage and forge partnerships with other IG stakeholders. Such as, IT, Legal, Risk, Compliance, Data Privacy, HR, Business Units, etc.

As RIM professionals continue to fight for (and maintain) their seat at the table, it’s important to move beyond just being a subject matter expert and into a role of being a trusted advisor to the organization. While there are a variety of factors and focuses that need adjusting to get from being a subject matter expert to trusted advisor, the most important is building trust. This involves connecting with others, cultivating relationships, and communicating effectively and respectfully.

Soft skills, more specifically, Emotional Intelligence, is the “something” in each of us that is a bit intangible. Emotional Intelligence affects how we manage our behavior, navigate social complexities, and make professional or personal decisions that achieve positive results. 

Soft skills have often been overlooked and undervalued, but now are increasingly highly valued.

Today, in such a fast-paced, competitive global economy, soft skills are critical. 

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